Raise a request and it goes straight to the team that owns it, with a reference number you can follow. Opening hours, branches and the other ways to reach us are further down this page.
Six fields, of which four are required. The more the form knows before you write, the fewer questions come back to you.
Every request follows the same four stages, and you can follow yours once you sign in.
| Category | Receiving team | First reply | Typical resolution |
|---|---|---|---|
| Access & sign-in problem | IT service desk | Within 4 hours | Same day |
| Database or eResource not working | E-Resources librarians | 1 business day | 2 business days |
| Repository & research deposit | Repository review | 1 business day | 3 business days |
| Suggest a purchase | Collection development | 1 business day | 10 business days |
| Training & research help | Research services | 1 business day | 5 business days |
| Feedback & other | Communications | 1 business day | 3 business days |
Targets are set by the library in the admin console, not fixed by the product. Requests raised during examination periods are promoted ahead of the queue.
Where the library is, when it is staffed, and where it publishes. None of it is needed to raise a request — it is here for when you want a person, a place or an announcement instead.
Only the channels the library has configured appear here.
Checked every 5 minutes. The library publishes this list itself; a service it does not use is not shown at all.
Last term’s figures, published by the library.
Based on 1,842 requests last term. Each library decides whether to publish these figures.
Every request gets a reference number and an email copy. Signed-in members can read the whole conversation, reply and close it themselves on the My requests page.